Our Services
Quality cookware sales, reliable delivery, and clear refund policies.
FAQs
How do I request a refund?
Contact us within 7 days with your order details and reason for refund.
Are shipping fees refundable?
Shipping fees are non-refundable unless the item is defective or wrong.
What items are non-refundable?
Custom orders and opened kitchenware cannot be refunded for hygiene reasons.
How long does a refund take?
Refunds are processed within 10 business days after we receive the returned item.
Can I exchange an item instead?
Yes, exchanges are possible for defective or wrong items within 7 days.
Contact:
Email: JACKYCOMPANY01@gmail.com
Phone: +852 5361-5457
